Terms & Conditions

Introduction:
These terms outline the rules for buying tickets or registering for events through Dubaitravelhub.com (referred as DTH).  By using the website, customers agree to these terms set by Dubaitravelhub.

Key Points:

1. Definitions:
   • Dubaitravelhub refers to DTH  and its offices.
   • Website refers to www.Dubaitravelhub.com and other related domains.
   • Customer is anyone who purchases or tries to purchase services on the website.
   • Promoter is responsible for organizing events available on the website.
   • Event includes all types of gatherings where tickets or passes are sold (e. g. , concerts, sports).
   • Ticket is any form of entry voucher, either physical or electronic.
   • Services include promotion and transaction facilitation for events.
2. Ticket Purchase Policy:
   • Tickets are non-refundable except under specific conditions in the Refunds Policy.
   • Resale of tickets is usually prohibited unless to immediate friends or family, or with authorization from DTH.
   • Customers should avoid purchasing tickets from unauthorized third-party sellers.
   • Customers may have to provide ID to prove ticket ownership at the event.
   • Lost or stolen tickets are not replaced or refunded.
3. Resale Conditions:
   • Tickets can be resold through the website with prior approval.
   • The resale price cannot exceed the original ticket price without company approval.
   • Administrative fees will apply upon resale, and proceeds will be credited to the customer’s bank account after deductions.
4. Ticket Usage Policy:
   • Customers should confirm any entry restrictions (e. g. , age limits, dress codes) before purchasing.
   • Entry may be denied for non-compliance with venue rules or if a customer arrives late.
   • No refunds will be given if a customer is ejected from or declines entry to an event.
   • Customers should check on items allowed at the venue, as prohibited items may lead to refusal of entry.
5. Ticket Delivery and Collection Policy:
   • Tickets are sent electronically via email as PDFs.
   • Some events may require an electronic ticket to be exchanged for a physical ticket at the venue.
   • Proper identification may be needed to exchange the ticket.
6.  Refunds Policy:
   • Tickets are generally non-refundable or exchangeable, except when an event is cancelled or postponed.
   • Customers must apply for refunds within 24 hours of event cancellation or postponement under specific conditions, such as the cancellation of the main artist or significant timing changes.

Conclusion:
Customers should familiarize themselves with these terms to ensure a smooth experience when purchasing tickets and attending events. It is crucial to understand responsibilities related to ticket purchase, usage, and potential refunds.